Mobile Phishing Scams – A Business and Consumer Blind Spot?

While businesses and security professionals have done a great deal of work to educate consumers about online security, it seems to me that processes used by business are not of the same standard for the mobile channel.

This feeling was confirmed for me today when I received an SMS titled “**IMPORTANT MESSAGE**” from my bank saying I need to contact them. While I’m not going to tell you who I bank with (it was one of the big four banks in Australia), I will take you through my experience and attempt to highlight the weak points in the approach, as well as suggest what I think could be done to improve the process.

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